General Questions
- What services does Sun Valley Auto Repair offer?
- Sun Valley Auto Repair provides a wide range of services, including routine maintenance like oil changes and tire rotations, digital vehicle inspections, engine diagnostics, brake repair, A/C service, transmission services, and more. We also offer specialized BG services and fleet vehicle maintenance.
- Do you work on all makes and models of vehicles?
- Yes, we work on all makes and models, including domestic and foreign vehicles. Our certified technicians are experienced and equipped to handle any vehicle type.
- What are your operating hours?
- Our shop is open Monday through Friday from 8:00 AM to 5:00 PM [closed noon-one daily for lunch]. We are closed on weekends and major holidays.
- How can I schedule an appointment?
- You can schedule an appointment online through our website here, or give us a call during our operating hours 330-473-7292. We also offer walk-in services based on availability.
- What types of payment do you accept?
- We accept cash, major credit cards, and debit cards. For larger repairs, we offer financing options to help spread the cost.
Services & Maintenance
- How often should I have my vehicle serviced?
- We recommend following your vehicle manufacturer's maintenance schedule. For general upkeep, an oil change every 3,000-5,000 miles and a full vehicle inspection every 6 months is ideal to ensure your vehicle runs smoothly.
- What is a digital vehicle inspection, and how does it benefit me?
- Our digital vehicle inspection provides a comprehensive look into your vehicle’s condition. Our technicians take photos and record detailed information, allowing you to see exactly what we find and make informed decisions about your vehicle’s maintenance.
- Do you offer a warranty on your services?
- Yes, we offer a 3-year/36,000-mile warranty on our services, ensuring you have peace of mind when your vehicle is repaired at Sun Valley Auto Repair.
- What is included in your tire care package?
- Our tire care package includes a detailed inspection, rotation, and alignment services. It also features a comprehensive warranty and guidelines for maintaining your tires.
- Do you offer fleet services for businesses?
- Yes, we provide priority service for fleet vehicles, including customized maintenance schedules, pickup and delivery services, and detailed documentation for fleet managers to keep your vehicles running efficiently.
- What’s included in an oil change at Sun Valley Auto Repair?
- Our oil change service includes replacing the oil and filter, checking fluid levels, inspecting essential components, and a complimentary digital vehicle inspection to ensure your car is in optimal condition.
- Do you provide maintenance reminders for my vehicle?
- Yes, we offer maintenance reminders via text or email, helping you stay on top of essential services and ensuring your vehicle remains in good shape.
Customer Convenience
- Do you offer loaner vehicles or a shuttle service?
- Yes, we provide free loaner vehicles and a complimentary shuttle service within a certain mileage of our shop. We aim to make your experience convenient and hassle-free.
- Can I drop off my car outside of business hours?
- Absolutely! We offer a secure after-hours drop box.
- Do you provide pickup and delivery services for my vehicle?
- Yes, we offer vehicle pickup and delivery within a certain range of our shop, making it easier for you to maintain your vehicle without disrupting your schedule.
- How long will my vehicle repair take?
- The duration of the repair depends on the service required. Our service advisors will provide you with an estimated timeline once we’ve assessed your vehicle. We also keep you updated throughout the repair process.
- What should I do if I have an emergency after hours?
- If you experience an emergency after hours, we recommend using our after-hours drop-off service and contacting us the following business day. For immediate roadside assistance, consult your vehicle’s roadside service provider.
Pricing & Payments
- Do you provide detailed invoices and repair estimates?
- Yes, we provide clear, detailed invoices and repair estimates for all services. We believe in full transparency, so you know exactly what to expect.
- Are there any financing options available for repairs?
- Yes, we offer financing options through our trusted partners, making it easier for you to manage larger repair costs. Ask our service advisors for more information.
- Are there any discounts or promotions for new customers?
- We often run promotions for new customers and seasonal discounts. Check our website or social media pages for the latest offers! Facebook Instagram
- How can I use a coupon or special offer?
- Simply present the coupon or mention the special offer to our service advisor when scheduling your appointment or checking out.
Specialized Services
- What are BG services, and why should I consider them?
- BG services are specialized maintenance services designed to extend the life of your vehicle. They include services like intake cleaning, transmission flushes, and differential fluid exchanges, which are crucial for keeping your vehicle in top condition.
- Do you offer services for electric or hybrid vehicles?
- We can offer limited services for Electric Vehicle or Hybrid Vehicles contact us today.
- Can you perform inspections required by my state?
- While Ohio does not require state vehicle inspections, we perform comprehensive multi-point and safety inspections to ensure your vehicle is operating safely and efficiently.
Additional Support
- How do I know when my vehicle needs a specific service?
- We provide maintenance reminders and digital inspection reports that help you keep track of your vehicle’s condition. If you notice any warning lights or unusual noises, bring your vehicle in, and we’ll diagnose the issue.
- What should I do if my check engine light comes on?
- If your check engine light comes on, it’s best to have it checked as soon as possible. Our diagnostic services can quickly identify the issue, and our team will advise you on the best course of action.
- How can I prepare my car for a long road trip?
- We recommend a full vehicle inspection before any long trip, which includes checking the tires, fluids, brakes, and battery. We can also provide a digital report to give you peace of mind for your journey.